Customer satisfaction is a priority and every effort is made to keep the customer informed throughout the whole process of thatching their roof. You can be reassured that your roof will be finished to the highest standard - craftsmanship and quality combined. I am a member of both the National Society of Master Thatchers, and the Devon and Cornwall Master Thatchers Association. I have been both secretary and chairman of the DCTMA.
A huge expansion in thatching services has driven roofing costs down. The only problem is telling the difference between a craftsman and a cowboy. There is always a demand for thatched cottages. And the one thing the 50,000 owners of listed properties are not short of is advice. Conservation officers, thatchers, surveyors and restorers of ancient buildings are all there for consultation. The biggest problem is whose advice to take. Our industry has indifferent craftsmen like any other and there is an unfortunate excess of tradesmen around, some of whom have had a training of less than a year, or inadequate training.
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