There is no 'we', just Hoops. I don't try to sound like a large company, quite the opposite. I am Hooper's Plumbing & Heating, a sole trader who started in plumbing 36 years ago. I am also the creator of i need. My van is my office, workshop and part time home. I concentrate on my local area of Stevenage (SG1 and SG2) as I have an ever growing network of loyal customers, this way I can give them the personal touch as I live in Chells Manor. I also work closely with other trades and see them as colleagues rather than competition, some have become good friends.