The Furniture Ombudsman

We are an independent, not-for-profit organisation specialising in Alternative Dispute Resolution (ADR) services for consumers and businesses. The Furniture & Home Improvement Ombudsman, is an independent, not-for-profit, government-approved organisation set up to help resolve disputes and raise standards. Our highly-trained staff provide impartial Alternative Dispute Resolution (ADR) services to consumers and businesses, helping both sides reach a fair and reasonable outcome, which is binding on our members.

We are an independent, not-for-prot, government approved Ombudsman. We offer Alternative Dispute Resolution (ADR) training and advice to traders and consumers in the retail, furniture, and home improvement industries. We are a voluntary scheme, as such each of our members choose to work with us and trust us with their most prized asset; their customers. We were set up by the Ofce of Fair Trading in 1992 and pride ourselves with the incredible expertise that we have acquired over the past 28 years, including accredited training, diverse team of professionals, a membership base that covers corporations and independent organisations.

A business committing to become a member of the Furniture & Home Improvement Ombudsman will have access to a range of features and benefits that are designed to support the business and their most important assets, its customers. Delivered by our qualified team, this service is used in the rare event a complaint cannot be resolved directly between the parties. Our independent conciliation and adjudication service will listen to both parties, obtain evidence and investigate the complaint, providing a decision.