With over 30 years of experience within the furniture trade Enzio Designs is a company where we pride ourselves not only on the quality of our products but also the standard of our service. By focusing on these two aspects (product and service) we are proud that the majority of our customer base has evolved from referral and word of mouth which we believe is a testament to the quality of product and service we provide. Enzio Designs is not just an online company, we are one of the largest family owned furniture retailers in Blackburn, Lancashire.
Always a service with a smile. Top unique quality furnitures and affordable prices. I always shop from here.
Nothing but trouble they have no customer service stills. Damaged goods dont come and pick the items up when they say. Wont never buy again from this company as they are very poor.
If i could have given this shop a rating of zero I would have done. I have never had an experience like this in my life. I bought a table and chairs which should have been delivered the following afternoon, it arrived at 7pm after much chasing about to find out where it was. When they arrived they put up the table and said they had put the chairs together in the shop for me they brought them in wrapped up tightly in lots of cellophane. Once they had left we unwrapped the chairs to find that they were all dirty, dusty and each chair was damaged chipped or scruffed. Being white high gloss made it stand out straight away. I contacted the shop to be told they would bring some new ones which I agreed too. Then my friend notice that one chair was different to the rest. It was low backed with rounded edges and cream, whereas the other 3 chairs were high backed square and white high gloss. Again I contacted the shop and explained this to them, I said that I wanted all high square backed white chairs that matched the table to be very rudely told, those chairs have been discontinued (although this was sold to me as a new range) that I had to have 4 low backed chairs that weren't even the same colour as the table. I told them that I did not want the table and chairs to collect them and refund me. I was messed about for a day back and forth with different staff members trying to fob me off. Eventually I spoke to someone who said if I wanted his boss said I could keep the items and be given a discount which I refused. Then he got very off handed and said ok my boss will take the items back but he will keep some of your money as the table had been put up. (During all this back and fourth i recieved a phone call from enzio saying they were on their way with 4 chairs I told them I didn't want the chairs that I wanted to return the items for a refund). At this point I completely lost my temper and told them if they kept any of my money for items that they had sent which had obviously been ex display then I would have to involve trading standards. At this point the phone went down on me. I contacted trading standards and was given information on my rights as a consumer. I contacted enzio again informed of this. They then changed their tune and agreed to collect the items the following day and issue a full refund. I was messed about all day with the collection of the items no one could give me a straight answer on what time they would collect, Eventually I was told 5pm they arrived at 6.15pm. Thankfully I received my refund 2 days later. The items that I bought where not brand new they had been display models. They were not a new range as they described they were old discontinued stock that they were selling as their new range. When questioned on these issues they become rude and aggressive and try to intimidate. I will never use this shop again.
Belgravia Barstool. Only 139. Available in 6 Colours. Free Delivery across
Enzio Designs want to ensure you get the best of this festive period, with up to 50% off sale :) http://t.co/fy3OG6Du
Enzio Designs are wishing everyone a happy 2012 :)
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