Dible & Roy

Ricardo Montanari

Apr 24, 2022

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My wife and I are local and had a Dible & Roy designer come out to our house to help us choose curtains that would match the colour and style of our barn conversion. We picked out a sample and paid the deposit. The curtains were made and when they arrived, looked absolutely nothing like the grey we had chosen. In fact, they looked pink. I phoned Dible & Roy and explained that they look nothing alike and was told that they could not accept them back but they would give us a discount if we purchased others that looked more like the sample they had originally given us.
After almost 6 months of not receiving the final payment invoice, I had them dyed to the sample colour. A few weeks later, they sent the final invoice. I explained that we have had to get them dyed to the sample colour at roughly £600 and we felt it fair to deduct that off the final payment as it had cost us that amount to get it to the sample colour..and I sent the remaining funds. They responded with a disgusting e mail stating that the curtains are still theirs until we have paid and that we had no right to dye them (Im happy to provide the e mail). They have now threatened me with legal action. As mentioned, my wife and I are local and I wish we had listened to other locals about steering clear of D&R. We have spent thousands of pounds with them over the years as we try support local businesses. We were not aware of their tainted reputation up until asking advice from local friends (who will not shop with them from similar experiences).
They would not accept the curtains back on the day of installation and our mistake was that we should have driven them down to their shop. Please learn from this and ask locally about their reputation before buying from them. Local friends had a good giggle that we are now on the list of being caught out by D&R. The proof is in the pudding I'm afraid.
Stay safe and stay clear of them. We will never use them again after this appalling experience.

Ricardo & Melissa Montanari

Donna Spence

Feb 19, 2020

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The team at Dible & Roy were friendly, approachable & professional, right from the initial conversations, all the way through to the consultation, fabric selection, ordering & fitting. With a rough idea of what I wanted but no clear path on how to get there, the team helped me find my way through all the possibilities. Thrilled to bits with the results. A high quality product, from a fantastic, friendly, local business.

Fran Usher

Jan 30, 2020

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Fantastic service, huge range of products; from fabrics to carpets to general accessories. Lara can totally interpret your ideas and bring them to life and Richard is a fantastic fitter. Everybody goes that extra mile and is very friendly and helpful. Cannot recommend Dible & Roy enough.

Faith Eller

Oct 18, 2019

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Found Dible and Roy to be very helpful and professional. Really knew their products and had an extensive range, in addition were able to offer a bespoke service if you couldn’t find what you were looking for. Would totally recommend.

Lesley Spence

Sep 26, 2019

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So pleased with the excellent, friendly and professional service. Lizzie made the daunting task of choosing fabrics for our rooms so much easier with her expert knowledge and advice. The quality of the workmanship is first class and Richard did a great job fitting them.

Ella Pick

Jul 18, 2018

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Thank you to Lara and the team for a super job on our curtains. Lara gave us valuable help in choosing the material when we were struggling for inspiration. Now we are really pleased with the results! Highly recommend!

Ria-Jane Cann

Feb 12, 2018

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I love coming in here. Lots of interesting things to buy. Great cushions. Super shop. The staff are so helpful and welcoming.

Anna Morris-Davies

Feb 11, 2018

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A beautiful showroom with a fantastic range of giftware, fabrics & soft furnishings and of course wonderful staff.